Consumer Attitudes Towards Law Firms Revealed

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We are delighted to share with you our research report; ‘Consumer Attitudes Towards Law Firms: A Research Report for the Legal Sector’

mmadigital commissioned the report via independent research agency, Sapio to understand why consumers choose to engage with UK legal services. This entailed surveying 500+ legal consumers, who have used or have considered using a law firm previously.

Report highlights:

  • 83% of consumers admitted they prefer to deal with law firms online in an attempt to keep costs to a minimum
  • 46% are concerned about not knowing how much the legal fees will be until the work is completed
  • 41% of respondents admit they would consider making a false claim for financial gain, highlighting the need for robust filtering of new enquiries


We hope this report is of use to support your own communications strategy with clients and if you would like to know more about how we could support your case acquisition, please get in touch on 0161 452 0311.

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